The opportunity
We are recruiting for multiple opportunities within our Premium Operations team and are seeking motivated and customer-focused individuals to join us as either a Customer Advisor or Premium Officer.
These roles sit within the largest operational area of our organisation and play a critical role in supporting South Australian employers to meet their premium and registration obligations under the Return to Work Scheme. If you enjoy solving complex problems and delivering high-quality customer service, this is an excellent opportunity to build a meaningful career.
About the roles
Both roles are full-time, ongoing positions and are expected to commence on 11 May 2026.
Premium Officer (multiple positions available)
Premium Officers support employers through the registration process and ensure accurate premium collection. Key responsibilities include:
- Gathering business information and applying South Australian Industry Classifications (SAIC)
- Making evidence-based decisions on employer classification
- Speaking with employers on the phone to assist and educate employers on their obligations
- Processing registrations, approving online access, and completing administrative tasks in line with established policies and procedures
- Maintaining accurate records, including capturing detailed notes of employer interactions
- Communicating clearly using audience-appropriate language
This role is ideal for candidates early in their insurance or financial services career who are keen to develop technical capability.
Customer Advisor (multiple positions available)
Customer Advisors manage complex premium and registration matters, including:
- Analysing enquiries and providing insurance-related advice to employers
- Determining SAIC classifications and processing new registrations, amendments, and updates to employer records
- Maintaining accurate documentation and records, including detailed notes
- Negotiating payment arrangements and supporting premium compliance, including monitoring outstanding premiums and follow-ups
- Investigating industry activity and applying legislation, policy, and procedures to inform decision-making
- Investigating and resolving employer enquiries and complaints within required timeframes
- Handling diverse customer enquiries across multiple channels.
This role suits candidates with strong analytical capability and experience in insurance, underwriting, or financial services.
Why join Premium Operations?
Premium Operations is a collaborative, high‑performing team who work together to deliver accurate, timely and customer‑centred premium services. You’ll be part of a supportive environment that values learning, shared success, and continuous improvement.
These roles offer:
- The opportunity to work within the largest operational team at ReturnToWorkSA, gaining broad exposure to employers across South Australia
- Exposure to insurance, premium and legislative decision‑making
- A structured training program and ongoing coaching
- Opportunities to build deep technical capability
- A clear development pathway - Premium Officer (Grade 2) is a recognised stepping stone into the Customer Advisor (Grade 3) role
About you
You will thrive in this team if you are:
- Curious and analytical, with an interest in interpreting rules or legislation
- A strong communicator who can explain complex concepts clearly
- Detail‑oriented with a high level of accuracy
- Resilient and able to manage competing priorities
- Collaborative, positive, and team‑focused
You may be a great fit if you also bring:
- Experience in insurance, underwriting, financial services, or technical customer service
- Strong analytical and problem‑solving skills
- Ability to gather information and make evidence‑based decisions
- Excellent written and verbal communication skills
- High attention to detail and accuracy
- Ability to navigate multiple systems and maintain accurate records
- A growth mindset and willingness to learn
Formal qualifications are not required; however, relevant study in finance or insurance is advantageous. Graduates in accounting, business, finance, or insurance, as well as individuals with underwriting, insurance advisory, or technical customer service experience, are encouraged to apply.
Special requirements
- Required to work under a roster system (Monday–Friday)
- May be required to work additional hours during peak periods
- Leave restrictions are in place between July and November
- Reference checks and a Psychometric assessment (Hogan Express Report) will form part of the recruitment process
Position descriptions
Premium Officer PD - Premium Operations
Customer Advisor PD – Premium Operations
The remuneration (excluding superannuation) for these positions is as follows:
Customer Advisor (Grade 3) – starting from $83,738.00
Premium Officer (Grade 2) – starting from $69,142.00
The final offer will be commensurate with the successful candidate’s qualifications, skills and experience.
How to apply
To be considered for this opportunity, please submit your expression of interest by submitting the following:
- A tailored cover letter outlining your experience and indicating whether you are applying for the Customer Advisor role, Premium Officer role, or both
- Your current resume
Please address your application to:
Les Campbell, Team Leader Premium Services & Krystal Van Der Tuuk, Team Leader Premium Services.
Applications close at 5:00pm, 7 April 2026.
If you have questions about the role, please contact [email protected]
Please note shortlisting and interviewing for this role will commence immediately, so we strongly encourage all candidates to put forward your applications as soon as possible. The role may close early if preferred candidates are identified.
Further information
Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.
Inclusion and acceptance
ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.
